Support

01

First steps

1. Make sure the iPhone is running iOS 17 or later.
2. Install the latest available GarageOS build.
3. Open GarageOS once while online, then try the action again.
4. If route information differs from organiser instructions, stop and follow the official organiser material.

Do not operate GarageOS while driving. A passenger should operate it while the vehicle is moving, or the driver should wait until safely parked. In an emergency, contact the local emergency services first.

02

Premium and billing

The free download includes one saved trip and one vehicle profile. GarageOS Premium unlocks unlimited saved trips and vehicle profiles, the GarageOS Status widget and supported workshop Live Activities. Existing trips and vehicles remain available if Premium ends.

Purchase or entitlement is not showing

1. Open GarageOS and go to More → GarageOS Premium.
2. Confirm the iPhone has an internet connection.
3. Tap Restore Purchases and wait for Apple to complete the check.
4. Confirm you are using the Apple Account that made the purchase.

GarageOS Premium is billed and managed by Apple. You can view or cancel subscriptions through your Apple Account. Billing and refund requests should be made at Apple Report a Problem.

03

Widget and Live Activity

GarageOS Status widget

• Open GarageOS once after installing or updating.
• Confirm GarageOS Premium is active.
• Select the relevant vehicle inside GarageOS.
• Add GarageOS Status again from the iPhone widget gallery.

A temporarily offline widget may show the last valid non-sensitive update. Open the app to refresh authentication or Premium status. The widget intentionally excludes customer names, addresses and telephone numbers.

Workshop Live Activity

Live Activities appear only for supported, current workshop jobs and reliable status data. Check that Live Activities are allowed for GarageOS in iOS Settings, then open the relevant vehicle or job in the app. Completed or cancelled work may end the activity automatically.

04

Protected events and routes

Check the access code exactly as supplied by the organiser and make sure you are online for the initial unlock. Access codes are event-specific and may expire or have a usage limit. Never publish an access code or include the full code in a support email.

GarageOS is a backup route companion. Official organiser instructions, road signs, closures and emergency services always take priority. Apple Maps or Google Maps may choose a route that differs from the organiser route book.

05

Local account and data

The GarageOS account is stored locally on the iPhone. Reset Local Account removes the saved local login but keeps route progress, vehicles and trips. Uninstalling GarageOS removes app data from that device, subject to normal iOS backup and restore behaviour.

For connected-event data or a privacy request, email willclarke@timeclarke.co.uk. Read the GarageOS Privacy Policy for details.

06

What to include

• GarageOS version and build number from the app’s information page.
• iPhone model and iOS version.
• The screen and action affected.
• The approximate time the issue happened.
• A screenshot only after checking it contains no private route data.

Never send your password, full event access code, Apple Account credentials, payment-card details, private route book or another person’s sensitive information.